FAQs

Do you deliver products?

We successfully ships many products in USA each day. We have many happy customers in every corner.

How do I receive multiple item product orders?

If you order several products, each one will be sent in a separate package (in most cases).

How do I place an order?

Simply choose your style from the drop-down menu on the product page then click the “Add to cart!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number.

How does us operate?

Our Store is an online retailer of custom designed crowd-sourced apparel. All merchandise is custom printed and shipped directly to you once the campaign has ended. If you are a designer, you can sell your own creative designs and take orders from supporters with no upfront costs and let Our Store handle your fulfillment and shipping to your customers.

How secure is my personal information?

The Our Store adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What is your shipping policy?

Our order processing time is 1-2 business days and Transit time after processing 3-4 business days. For more details please visit our shipping policy.

What is your return & refund policy?

We accept return after 10 days of get your products. For more details visit our return & refund policy.

How do I contact you guys?

Please send us mail to - contact@shopmarcobella.com or visit our contact page for more details.